Privacy policy

Welcome to Livico.in, owned and operated by Monkey Media Innovations. We are committed to protecting your personal information and providing you with a safe and secure shopping experience.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit Livico.in, place an order, or interact with our services.

1. Information We Collect

Personal Information

When you place an order or contact us, we may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and delivery details

Payment Information

Livico primarily operates using the Cash on Delivery (COD) payment model. We do not directly store sensitive banking, card, UPI, or other payment credentials on our servers.

If additional payment methods are introduced, payments may be processed through trusted third-party payment service providers in accordance with their respective privacy and security policies.

Browsing and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring pages or websites
  • General website interaction data

This information helps us understand how customers use our website and improve their experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Order Processing

Your information is used to confirm, process, ship, deliver, and manage your orders.

Customer Support

We may use your contact details to respond to questions, complaints, return requests, delivery concerns, or other customer service enquiries.

Communication

We may contact you regarding:

  • Order confirmations
  • Shipping and delivery updates
  • Customer support
  • Important service-related information
  • Promotional offers and marketing communications

You may opt out of promotional communications at any time.

Website and Service Improvement

Browsing and technical information may be used to improve website functionality, customer experience, product offerings, and marketing performance.

Fraud and Security

We may use certain information to identify suspicious activity, prevent fraud, protect our business, and maintain the security of our website and customers.

3. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information.

These measures may include:

  • Secure and encrypted connections
  • Restricted access to customer information
  • Secure hosting and storage systems
  • Access controls for authorized personnel
  • Regular monitoring and security practices

While we take reasonable steps to safeguard your information, no online system or method of electronic transmission can be guaranteed to be completely secure.

4. Sharing Your Information

We do not sell or rent your personal information.

However, we may share necessary information with trusted third parties who help us operate our business, including:

Shipping and Logistics Partners

Customer details such as name, phone number, address, and order information may be shared with courier and logistics providers for order delivery.

Service Providers

We may work with third-party providers that assist us with website hosting, customer support, analytics, marketing, communication, order management, and other business operations.

These providers receive only the information reasonably necessary to perform their services.

Legal Requirements

We may disclose your information when required by applicable law, legal proceedings, government authorities, or when necessary to protect our rights, customers, employees, or business.

5. Cookies and Tracking Technologies

Livico.in may use cookies, pixels, analytics tools, and similar technologies to:

  • Keep the website functioning properly
  • Understand website traffic and usage
  • Remember certain preferences
  • Improve customer experience
  • Measure advertising performance
  • Display relevant promotional content

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

With your consent or where otherwise permitted, we may send promotional communications regarding products, discounts, offers, and updates.

You may unsubscribe or opt out of promotional communications at any time through the available unsubscribe option or by contacting us.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Updating of your information
  • Deletion of eligible personal information
  • Withdrawal of certain permissions or consent
  • Opt-out from marketing communications

To submit a privacy-related request, please contact us at the email address provided below.

We may need to verify your identity before processing certain requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, fraud prevention, accounting, legal, and regulatory requirements.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Livico.in is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Livico.in is intended for general online shopping and is not designed to knowingly collect personal information from children without appropriate authorization where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

Any updates will be posted on this page along with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Website: Livico.in
Email: support@livico.in
Owned and Operated By: Monkey Media Innovations

Last Updated: September 10, 2026

Thank you for choosing Livico.in.